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Renewed customer's vSphere Essentials Bundle - can't find 5.1 license keys

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Hi

 

At MyVMware I can see our own company's license keys and also my costomer license keys. How ever I can't figure out how can I "add" or "upgrade" or "renew" or what ever I should do to purchaced license in order to find vSphere 5.1 license keys to my customer. I can se only 4.1 license keys there.

 

Additionally in MyVMware the customer's super user has wrong emaild address - no such email-domain at all.

 

The ordered (new) licenses are:

 

Subscription only for VMware vSphere Essentials Bundle for 1 year

VMware vSphere 4 Essentials Bundle for 3 hosts (Max 2 processors per host and 6 cores per processor)

1

31-MAY-2012

19-SEP-2015

Subscription only for VMware vSphere Essentials Bundle for 1 year

VMware vSphere 5 Essentials for 1 processor

6

31-MAY-2012

19-SEP-2013

Subscription only for VMware vSphere Essentials Bundle for 1 year

VMware vCenter Server 5 Essentials for vSphere

1

31-MAY-2012

19-SEP-2013


What can I do? The customer's VMware Host is complaining that I should provide license key.

 

Thanks,

 

Juha


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